Healthcare faces increasing complexity. Administrative costs are rising, patient satisfaction is dropping, and providers are experiencing burnout. The potential of digital transformation remains mostly unrealized while patients deal with fragmented systems that focus more on procedures than on individuals.
Payers struggle with manual processes that can't keep up with regulatory changes, driving higher costs. Providers spend more time on documentation than on patient care. Everyone discusses patient-centered care, but operational silos make it nearly impossible to deliver.
Providers struggle with falling compensation and an ever-increasing regulatory burden. Post-pandemic, behaviors have shifted across all stakeholder populations—patients, clinical staff, payers, and government—forcing a fundamental rethink of people, process, and technology strategies. Their entire world is being reinvented even as it continues to spin faster than ever before.
The old strategy of adding more staff to solve healthcare issues isn't effective anymore. What healthcare truly needs is a complete rethinking of how operations function, and that's exactly what UnBPOTM provides.
Registration happens in one system, scheduling in another, and billing in a separate system. Patients repeatedly share the same information multiple times while the care teams juggle disconnected platforms that don't communicate.
Manual review processes delay necessary care while administrative teams play phone tag with multiple stakeholders. Critical treatment decisions get stuck in paperwork bottlenecks.
Open enrollment periods overwhelm contact centers with outdated systems. Patients struggle to understand benefits, while staff lack real-time access to plan information and coverage details.
Claims processing involves multiple handoffs between systems and teams. Denied claims require manual intervention, while it takes too long to process and collect.
Call center agents lack integrated views of member health history, claims status, and benefit utilization. Simple questions require navigation across multiple systems, transfers, and callbacks.
Clinical data lives separately from financial data, which lives separately from operational data. Healthcare organizations can't leverage their information to improve care or reduce costs.
EHR systems designed for billing compliance rather than care delivery force providers to spend more time on documentation than on patients. Administrative tasks consume valuable clinical hours.
Manual processes and fragmented systems reduce healthcare worker productivity. Staff juggle multiple platforms while patients wait, creating burnout and inefficiency across the care continuum.
Former healthcare administrators, registered nurses, and compliance specialists design our solutions. We understand HEDIS measures, quality reporting, and care coordination because we've experienced them firsthand.
Patient registration flows seamlessly into eligibility verification, care authorization, service delivery, and billing: one patient journey, multiple touchpoints, zero friction.
AI reimagines processes entirely. Service-as-a-Software and technology arbitrage—using solutions like autonomous coding, prior authorization, predictive analytics, and automated QA/QC—enhance scalability, collections, and patient satisfaction. Fit-for-purpose solutions, such as virtual agents recognizing local accents, ensure technology meets specific needs.
AI that understands clinical context, not just administrative tasks. Our technology can differentiate between urgent and routine requests, recognize care gaps, and prioritize interventions based on health outcomes.
We align our success with your healthcare outcomes. Better HEDIS scores, improved patient satisfaction, reduced administrative costs, and faster revenue cycles. Our compensation depends on your success.
Skill-based resourcing will lead to fewer medical coders, denial analysts, and call center agents, as AI automates many routine tasks, leaving room only for true expertise that can configure and control it. Personalized skilling and reskilling with the use of AI to accelerate speed to service and tailor training programs to specific roles and tasks.
Unified solution with agile partners that offer automation in charity care, prior authorization, and denial management to improve efficiency and meet evolving client needs.
Multi-channel support that gives members instant access to benefits information, claim status, and care coordination through AI-powered assistants backed by healthcare specialists.
Automated workflows that route requests based on clinical criteria, integrate with the provider EHR system, and provide real-time status updates while ensuring appropriate utilization management. It enables providers to electronically file and track authorizations while enabling payors to manage and disposition requests with appropriate utilization management.
Cloud-based platforms that simplify benefit selection, automate eligibility verification for providers, and guide patients through financial assistance programs with personalized support.
AI-based coding platform to support coders and physicians. Automated suggestions help ensure compliant, accurate, and optimized coding outcomes.
Denial management workflows that prevent, mitigate, and resolve claim denials. Identify common denial reasons upfront, streamline billing, and use predictive analytics to flag potential payment bottlenecks. Automated appeals accelerate resolution, ensuring smoother reimbursement.
Patient billing platform with self-serve payment portal, flexible payment options, empathetic engagement, and intelligent segmentation to simplify and personalize the billing experience.
End-to-end RCM that maximizes clean claim rates, accelerates collections, and improves patient financial experience from registration through final payment.
AI-powered workflows that reduce administrative burden by 30%, allowing healthcare providers to focus on patient care rather than paperwork. Technology solutions integrate with existing EHR systems.
Care management support that identifies at-risk members, coordinates interventions, and tracks outcomes while maintaining compliance with quality programs and regulatory requirements.
Cross-functional solutions that work with your existing technology stack. Our partnership orchestration approach unifies care delivery across multiple systems and stakeholders, ensuring seamless coordination.
The healthcare industry is shifting toward value-based care, consumerism, and digital engagement. Organizations that cling to traditional operational models will struggle to compete and deliver quality care. The choice isn't whether to change, it's whether to lead the transformation or get left behind by it.
Traditional healthcare BPO optimizes broken processes. UnBPOTM eliminates the need for broken processes.
Ready to see what healthcare operations look like when they're designed around patients instead of paperwork?
UnBPOTM with us. Better care starts with better operations.
In a world built on connection, it's the invisible details that make the difference. Competition for communications customers is fierce, with subscribers expecting seamless experiences across every touchpoint from initial service activation through technical support and billing inquiries.
Telecom providers face relentless pressure to reduce churn while managing complex service portfolios spanning mobile, broadband, entertainment, and enterprise solutions. Traditional operations struggle with fragmented customer journeys, reactive service models, and inefficient field operations that drain resources and frustrate customers.
Telecom providers focus on two client segments: everyday consumers of cellular, broadband, and related services, and corporate customers buying data, bandwidth, fiber, and connectivity solutions in bulk. This dual-market strategy requires telecom companies to address two very different customer types that both demand excellent service.
At Firstsource, we help you keep your customers by putting connections first—combining services, in-store experiences, and digital interactions into frictionless journeys that engage customers from support to service, advising, and upselling, whether it be B2C or B2B. We anticipate customer needs proactively, create interconnected experiences across platforms, and solve problems with empathy.
It’s customer experience made personal, efficient, and available exactly where your subscribers need you.
Rigid IVR navigation frustrates customers seeking basic support. Manual processes delay service activation and create inconsistent experiences across digital and voice channels during critical service moments.
Customers encounter disconnected experiences when moving between sales, technical support, and billing departments. Cross-platform inconsistencies damage trust and increase abandonment during service interactions.
Unnecessary truck rolls waste resources and increase carbon footprint while annoying customers. Poor triage processes lead to multiple visits, spare part delays, and first-time fix failures that multiply costs exponentially.
Generic retention offers fail to leverage customer consumption patterns, purchase history, and recent satisfaction scores. Save rates remain low due to one-size-fits-all approaches that ignore individual customer value and preferences.
Telecom startups and growing providers struggle to establish scalable customer service operations. Management time gets consumed by operational setup instead of strategic growth and market expansion activities.
Limited language capabilities restrict expansion into new markets. Farshore cost advantages remain inaccessible without a multilingual support infrastructure for diverse European and global customer bases.
We create interconnected customer journeys that span every touchpoint, anticipating needs, personalizing engagement, and delivering consistent experiences whether customers interact via phone, chat, mobile app, or in-store channels.
Advanced analytics and machine learning optimize every customer interaction. Agent-assist tools leverage product history, call reasons, recent satisfaction scores, and real-time sentiment analysis to guide optimal conversation outcomes and proactive problem resolution.
Our proven frameworks enable rapid deployment of customer experience processes for onboarding, service delivery, and retention, allowing telecoms to scale efficiently while maintaining service quality and customer satisfaction standards.
We measure success through your business outcomes: reduced churn rates, increased customer lifetime value, improved satisfaction scores, and operational cost savings that directly impact your bottom-line performance.
Advanced customer service operations with intelligent routing and automation that reduce resolution times. Tier 1 and Tier 2 support integration eliminates manual handoffs while maintaining service quality and customer satisfaction.
Omnichannel customer engagement combining phone, digital, and self-service options. Seamless experiences that guide customers through service inquiries, billing questions, and account management with consistent information across all touchpoints.
Multi-language customer support capabilities that enable market expansion. Trained agents provide customer service in multiple languages while maintaining quality standards and cultural sensitivity across diverse customer bases.
Data-driven retention approaches that consider customer history, service usage, and satisfaction metrics. Personalized offers and communication strategies designed to improve save rates and reduce churn across different customer segments.
Comprehensive billing support covering payment processing, account inquiries, usage questions, and payment arrangement services. Streamlined processes that improve customer experience while reducing billing-related complaints and disputes.
Efficient service activation processes and technical support that reduce time-to-service while ensuring quality installations. Customer education and proactive communication throughout the service delivery and onboarding experience.
The communications landscape evolves rapidly with 5G deployment, IoT expansion, edge computing integration, and increasing customer expectations for instant, personalized service delivery across all touchpoints.
Traditional service models create friction exactly where customers demand seamless experiences. UnBPOTM eliminates operational boundaries that limit your growth potential and customer satisfaction.
Ready to turn your customer service operations into competitive advantages that drive retention, revenue, and market expansion?
Connect with us. Transform support into a strategic differentiator that keeps customers engaged, satisfied, and loyal for life.
Curabitur ut finibus leo. Quisque faucibus dapibus neque at dapibus....
Curabitur ut finibus leo. Quisque faucibus dapibus neque at dapibus.
Curabitur ut finibus leo. Quisque faucibus dapibus neque at dapibus.
Curabitur ut finibus leo. Quisque faucibus dapibus neque at dapibus.
Curabitur ut finibus leo noue they do pass. Quisque faucibus dapibus neque at dapibus.
Curabitur ut finibus leo noue they do pass. Quisque faucibus dapibus neque at dapibus.
Curabitur ut finibus leo noue they do pass. Quisque faucibus dapibus neque at dapibus.
Download Now