| August 2025 | How AI is Changing the Future of Work |
Welcome to the inaugural edition of UnBPOTM Quarterly - our thought leadership platform where we challenge conventional wisdom and chart the course for the future of business process services…
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As Firstsource approaches its 25th anniversary, I find myself reflecting on the remarkable journey that has brought us here...
Ritesh Idnani Chief Executive Officer & Managing Director, Firstsource
It would be a missed opportunity for enterprises if Agentic AI is seen as a technology and tool for automation
Hasit Trivedi President and Chief Digital & AI Officer, Firstsource
Have you been taking your FOBO pills? Because without a healthy Fear Of Becoming Obsolete, you will likely end up in a dark place...
Phil Fersht CEO and Chief Analyst, HFS Research Saurabh Gupta President, Research and Advisory Services, HFS Research Reproduced with permission from HFS Research
Picture this: A customer reaches out with an urgent issue and gets an immediate, personalized response—at 3 AM on a holiday weekend. Meanwhile, your support team arrives Monday morning to find zero backlog and customer satisfaction scores climbing steadily upward...
Manish Jain VP – Head AI and Emerging Tech Architect, Firstsource
As we enter 2025, rising consumer debt and evolving regulatory tides are reshaping the industry’s horizon, making AI-driven empathy and proactive compliance paramount...
Arjun Mitra Head Collections, Firstsource Tony Balon Vice President Operations, Firstsource
The most powerful AI implementations don’t eliminate human involvement; they transform it...
Aniket Maindarkar Chief Marketing Officer, Firstsource
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