Why UnBPO™ Is Just the Beginning of Firstsource's Next 25 Years

Why UnBPO^TM Is Just the Beginning of Firstsource's Next 25 YearsBy Ritesh Idnani, CEO and MD, FirstsourceAs Firstsource approaches its 25th anniversar...

Ritesh Idnani Chief Executive Officer & Managing Director, Firstsource

From Full-Stack to Micro-Specialists: Agentic AI Rewires Work

From Full-Stack to Micro-Specialists: Agentic AI Rewires WorkBy Hasit Trivedi, President and Chief Digital. AI Officer for FirstsourceIt would be...

Hasit Trivedi President and Chief Digital & AI Officer, Firstsource

Services-as-Software Presents a $1.5 Trillion Opportunity for Both Software and Services Firms

Services-as-Software Presents a $1.5 Trillion Opportunity for Both Software and Services FirmsBy Phil Fersht, CEO and Chief Analyst, HFS Research Saur...

Phil Fersht CEO and Chief Analyst, HFS Research

Saurabh Gupta President, Research and Advisory Services, HFS Research Reproduced with permission from HFS Research

How Agentic AI is Eliminating Customer Service Backlogs?

Picture this: A customer reaches out with an urgent issue and gets an immediate, personalized response—at 3 AM on a holiday weekend. Meanwhile...

Manish Jain VP – Head AI and Emerging Tech Architect, Firstsource

Debt Collection: AI, Compliance, and Empathy in an Era of Rising Delinquencies

Debt Collection: AI, Compliance, and Empathy in an Era of Rising DelinquenciesBy Arjun Mitra, Head of Collections, Firstsource Tony Balon, Vice Presid...

Arjun Mitra Head Collections, Firstsource

Tony Balon Vice President Operations, Firstsource

Keeping Humans in the Center of AI Transformation

Keeping Humans in the Center of AI TransformationBy Aniket Maindarkar, Chief Marketing Officer, FirstsourceThe most powerful AI implementations don't ...

Aniket Maindarkar Chief Marketing Officer, Firstsource