A digital magazine for business leaders navigating the AI era.
UnBPOTM Quarterly is where we challenge conventional wisdom and chart the course for the future of business process services. In a world of unprecedented complexity with global conflicts, multigenerational workforces, economic nationalism, and AI fundamentally altering work itself, the traditional BPO playbooks simply don't apply.
The BPO industry stands at an inflection point unlike any before. The traditional model built on labor arbitrage, location dispersion, and hierarchical structures isn't just outdated, it's counterproductive. That's why we're introducing UnBPO™, our bold reimagining of what business process services can and should be.
Strategic Analysis: Deep dives into AI-first strategies, outcome-based commercial models, and the fundamental shifts reshaping client expectations.
Industry Transformation: How the sector is moving from shared services to deep domain expertise, from labor arbitrage to technology arbitrage, and from rigid hierarchies to agile, network-based organizations.
Future of Work: Real-world examples of how humans, AI agents, and gig workers collaborate seamlessly in "Services as Software" solutions.
Leadership Insights: Practical guidance for executives navigating the transition from traditional BPO to outcome-driven service models.
The question isn't whether our industry will evolve; it's who will lead that evolution. Through UnBPO™ Quarterly, we invite you to be part of this transformation. The future of work is being written today, and we're writing it together.
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